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NovoMap Wayfinding Platform
Jibestream’s ‘NovoMap’ is a digital interactive wayfinding platform that is deployed in large buildings and public spaces through information stations/kiosks and mobile devices. Using the platform, visitors are able to quickly and efficiently access the information they are looking for while receiving relevant information based on real-time data.
The system has features and functions that allow venue owners to optimize the cost-savings and create workflow efficiencies. In the appropriate settings, NovoMap can also generate new revenue streams such as targeting advertising messages to users who interact with the platform.Download Whitepaper
Where does NovoMap work best?
NovoMap is a dynamic information portal designed for high traffic locations. It adds value by steadily and automatically providing the best available information to help people find what they need based on their actions and other input variables.
Jibestream's target market for the NovoMap product is focused on public buildings that have a floor space of 10,000 square feet and larger. Target buildings and venues are generally segmented in the following markets:
- Health Care
What makes NovoMap the most sophisticated wayfinding platform?
A primary benefit to NovoMap is the user interface. It offers a clean and modern design which is engaging for all people regardless of their technological/ technical know-how. In collaboration with designers and system programmers, we create maps that take into account human behaviours that are unique to each different venue.
A significant differentiator of this system is the ability to integrate with third-party data and technologies combined with business rules to deliver a relevant message. For example, NovoMap has telepresence integrations that enable people to have a face-to-face video call directly from the user interface. The ability to connect with an operator/virtual expert allows quick and easy access to live support for users while venue owners enjoy significant cost savings opportunities.
Other examples of integration include emergency messaging systems, third-party digital signage platforms, Electronic Health Records, Enterprise Service Bus, Active Directory, accessibility hardware among many others.
NovoMap core functions/features:
- Interactive Facility Maps
Jibestream's customers can rely on our 'open architecture', forward thinking team and technology capabilities which will guarantee that NovoMap installations can easily evolve and blend with future emerging technologies.
Authorized system administrators have secure access to the centralized Content Management System (CMS) to update system content such as wayfinding location names, maps, venue information, additional content sections, wayfinding routes, schedules and events.
Advanced Keyword Search
Users can access directional information based on keywords entered in the touch-screen keyboard. Searches for specific locations can be accomplished using the Category/Department buttons or by entering their name or a keyword into the touch-screen keyboard.
The platform supports multiple languages to make information accessible to a diverse group of users.
For easy access and quick information sharing, users can scan on-screen QR codes with mobile devices.
Third party digital signage system content can be integrated through Application Program Interfaces (APIs) and other integration tools.
Advanced 3D Mapping
Provides a two or three dimensional map of the facility showing user location and mapped direction to the desired location.
Dynamic wayfinding maps and directions are designed using a 3D modeling software engine that allows the maps to be customized to the client's exact needs. The result is a map file that can be zoomed in for closer view, tilted, turned to give the kiosk user the correct perspective from each unique kiosk location.
Using Near Field Communication (NFC) and Responsive Design, visitors can use the systems to check in at any kiosk and obtain updated directions, personalized offers, or engage in a live dialogue.
Every location and touch sequence in NovoMap can be attached to a business rule, triggering a specific data driven response from the wayfinding application. Using visitor recognition tools like loyalty card swipe and Near Field Communication (NFC) kiosk users can be identified for personalized messaging and offers.
Surveys can be displayed as needed through the user interface and user data and information can be collected through questionnaires to provide individual feedback to venue operators.
Live Video Operator
Initiate a video conference session from the user interface platform and connect with a live operator/expert in real-time. Video calls are enabled through a built-in camera that connects to another person that has a video end-point device. To connect, the kiosk user will press an on-screen "call" button that will be directed to a pre-determined end-point.
Plain Old Telephone System (POTS) integration with existing analog phone systems.
Tracking, Reporting and Statistics
NovoMap includes comprehensive real-time activity metrics in the form of interactive kiosk usage tracking and reporting. The tracking is compiled by kiosk user usage for each individual kiosk. Appointed system administrators are given access to a secure real-time login access to view reports.